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Help Desk

Expert Assistance When You Need It Most

Our specialised IT team provides customised infrastructure solutions, available 24/7, to support your organisation’s growth on a global scale.

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The way we work

We offer customized solutions with expert professionals.

Help desk

Developing a tailored customer service strategy

Help desk

Providing 24/7 customer support

Help desk

Continuously monitoring KPIs

Help desk

Implementing the latest hardware and software

Help desk

Building and maintaining a comprehensive knowledge base

Help desk

Offering flexible service packages to meet your needs

All you need to get your business off the ground

Development

development
We build custom software solutions to drive value.
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Cloud Desk & DevOps

cloud desk
We manage technology environments to streamline your business operations.
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Consulting & Training

training
We provide consulting and training in a wide range of fields of knowledge.
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Talent Solutions

talent solutions
We go beyond providing talent; we make our experts an extension of your team.
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Digital Marketing

digital marketing
Partnering with NICEA, we develop marketing strategies to drive digital growth.
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Development

development
We build custom software solutions to drive value.
Explore

Cloud Desk & DevOps

cloud desk
We manage technology environments to streamline your business operations.
Explore

Consulting & Training

training
We provide consulting and training in a wide range of fields of knowledge.
Explore

Talent Solutions

talent solutions
We go beyond providing talent; we make our experts an extension of your team.
Explore

Digital Marketing

digital marketing
Partnering with NICEA, we develop marketing strategies to drive digital growth.
Go to Nicea
Powered by
logo-nicea
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Rodrigo Porta

Co-Founder & COO

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Lorena Cagliero

Head of Talent as a Service

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Valeria Allione

Head of Training

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Juan Mishima

Head of Development

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Luciana Patiño

CO-Founder & CEO

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Rodrigo González

Co-Founder & Sales

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Iris Gastañaga

Co-Founder & President

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Claro

WHAT DID WE DO?

We developed a real-time web application for Claro Argentina to monitor the location and status of their telecom equipment. The solution uses sensor data to display metrics and events via charts and maps, with comparisons to industry benchmarks for accurate analysis and efficient fault detection

NEED

Claro Argentina required a solution to monitor the real-time location and status of its telecommunications equipment and efficiently detect potential failures.

SOLUTION

We developed a real-time web application that geolocates equipment, presents metrics and events through graphs and maps, using data from sensors installed on each device. Additionally, comparisons with ideal industry indicators were integrated for accurate analysis.

RESULTS

  • Real-time monitoring of telecommunications infrastructure.
  • Analysis of historical equipment degradation.
  • Effective comparison of metrics to industry standards.
  • Early detection of failures.

Repsol

WHAT DID WE DO?

We developed a comprehensive loyalty program for the entire gas channel in Mexico, offering points and rewards for each purchase. The solution incentivised all stakeholders, from gas station attendants to end customers, enhancing engagement and encouraging repeat business across the network.

NEED

The client required a loyalty program that encompassed the entire gas channel in Mexico, incentivizing both dispatchers and end customers.

SOLUTION

We developed a loyalty solution that awards points and benefits for each purchase, engaging all actors in the gas channel, from dispatchers to end consumers.

RESULTS

  • Increase in customer loyalty.
  • Higher commitment and motivation among dispatchers.
  • Increased sales.

SportsWorld

WHAT DID WE DO?

We developed a robust mobile app in Flutter for Android and iOS, integrating live Vimeo, a content management system for access levels, seasons, and premieres. Additionally, we implemented analytics tools with Google Analytics and Firebase, along with support for Google Chromecast and Apple TV to enhance the global multimedia experience.

NEED

The client required a robust mobile application to deliver high-quality multimedia content to a global audience.

SOLUTION

We developed a Flutter mobile app for Android and iOS, with live integration of Vimeo and a Play content manager to manage access levels, seasons, and premieres.

Additionally, we implemented analytics tools with Google Analytics and Firebase, and support for Google Chromecast and Apple TV.

RESULTS

  • App with over 90k global users.
  • +1500 content pieces and 6000 minutes of Play content.

Neverland

WHAT DID WE DO?

We developed self-service terminals using hardware kiosks, integrating devices like QR scanners and payment terminals. We also implemented SAP integration for sales recording and electronic invoicing, which was sent via email, improving customer self-service and facilitating service purchases.

NEED

Neverland needed to implement self-service touch terminals to improve self-service and facilitate the purchase of services in their salons.

SOLUTION

We developed self-service terminals using hardware kiosks, integrating devices such as QR readers and POS systems. Additionally, we implemented integration with SAP for sales registration and electronic invoicing sent by email.

RESULTS

  • Reduction of waiting times for balance top-ups.
  • Increase in sales volume.
  • Significant improvement in user experience.

Megatlon

WHAT DID WE DO?

For Megatlon, we scaled their development team and efficiently managed their native mobile apps (Android and iOS) and PWA in React. We developed the apps in Flutter, created a custom backend, integrated their existing APIs, and implemented content management tools, along with Google Analytics and Firebase.

NEED

Megatlon needed to scale its development team and efficiently manage its native mobile applications (Android and iOS) and its Progressive Web App (PWA) in React, all while integrating a custom backend based on microservices.

SOLUTION

We developed the applications in Flutter (for Android and iOS) and the PWA in React, creating a custom backend and integrating Megatlon’s existing APIs. We also implemented a Play content manager and analytics tools with Google Analytics and Firebase

RESULTS

  • Mobile app with over 150k users worldwide.
  • Integration with Google Chromecast and Apple TV.
  • +200 pieces of content and 9,000 minutes of Play content.
  • Design and user experience tailored to the Megatlon Play brand.

Sportsworld

  • Mobile app on flutter (Android and iOS) +90k WW Users
  • More than 1,500 contents, 6,000 minutes of Play content
  • Vimeo Live Integration
  • Play content manager (access levels, seasons, premieres, etc.)
  • Statistics in Google Analytics and Firebase
  • Content-based user feedback statistics Google Chromecast, Apple TV integration

TEAMBOX

We added a team to the development of this great product. This application combines a mixture of web technologies divided into different projects.  We focus on the communication of this tool with the technological environment.

Integration with authentication servers, synchronization with other software such as Jira and MS 365, and general implementation as webhooks. We also design and implement the public API to allow integrations from other software.

Repsol

Loyalty program for the entire gas channel in Mexico, from the dispatchers to the end customer, points and benefits for each purchase.

Claro

FRONTEND – BACKEND – INTEGRATIONS

“Real-time” web application for equipment location by georeference. Presents metrics and events in graphs and maps generated from readings from sensors installed in each piece of equipment.

BENEFITS

  • Real-time monitoring of Claro Argentina’s  telecommunications sites and infrastructure.
  • Comparison of Metrics with IDEAL Industry indicators.
  • Detection of potential failures, in real time or deterioration of
    equipment through a historical analysis of their values.

Megatlon

We scaled the development team and took over native mobile apps (Android and iOS) and React PWA, using and developing a custom backend (based on microservices).

  • Mobile app on flutter (Android and iOS) +150k WW Users.
  • More than 200 contents, 9000 minutes of Play content.
  • Vimeo Live Integration.
  • Play content manager (access levels, seasons, premieres, etc.).
  • Statistics in google analytics and firebase.
  • Content-based user feedback statistics.
  • Design, look and feel Megatlon Play.
  • Google Chromecast, Apple TV integration.

Juan Mishima

Head of Development

For more than a decade I have been consolidating myself as an expert in software development and opening my way in the technology industry. I have a degree in Systems Engineering, but my academic career did not stop there: I worked as a university lecturer for more than 4 years.

Valeria Allione

Head of Training

Improving experiences in higher education is my area of expertise. I have more than 15 years of experience in academic design and management for quality learning processes. My job is to deliver customer-oriented service with agile team and project management. 

Lorena Cagliero

Head of Talent as a Service

The world of talent management is my world. I have a degree in Psychology with a diploma in Agility and I specialize in talent recruitment and team management processes. With more than 25 years of experience, I seek to apply new methodologies to promote the development of people in organizations.

Rodrigo Porta

Co-Founder & COO

In more than 20 years as a professional I became an expert in quality engineering, project management and Blockchain, with the purpose of accompanying large companies in the improvement of processes as a consultant and trainer. I have a master’s degree in quality engineering and postgraduate degrees in PMI and Quality Management Systems.

Iris Gastañaga

Co-Founder & President

I am a coach and trainer specialized in agility, leadership, project management, and digital transformation with more than 15 years of experience. My goal is to help organizations improve their processes, management, and culture.

Rodrigo González

Co-Founder & Sales

I am an entrepreneur specialized in strategic management, sales, and IT services. With a Master’s degree in Business Management and experience as a CEO, director, and co-founder, one aspect has been constant throughout my career: adapting and growing in every new environment.

Luciana Patiño

Co-Founder & CEO

I’m a lawyer with expertise in international trade and intellectual property, with a postgraduate degree from McGill University. I worked as a leader in big companies and discovered that consulting is my field: when it comes to business, relationships are the key.